Terms & Conditions

When you place an order via our website (www.infra-remotes.co.uk we will treat that action as an offer to buy. Once the order is placed you will receive confirmation in the form of an email and at this time we enter into a contract with you.

Published product details, specifications and suitability information is the best available at the time. Infra-Remotes shall not be held responsible for the accuracy of any advice given regarding the suitability (or otherwise) of any part/s required for the repair of an appliance. If you have ordered an item that has an unsuitable product description we will remedy this by providing you a full refund upon the return of the item.

Manufacturers names are used for reference only. Products listed as a genuine part are made by the manufacturer and generic parts are listed as compatible with the manufacturer's finished model number.

All prices are quoted in the selected currency including Value Added Tax (VAT) at UK rates, except for deliveries to the Republic of Ireland where VAT is quoted at the appropriate local rate. It may be necessary to adjust prices in the event of an increase in VAT rates, or as a result of a manufacturer price increase. Customers are entitled to a full refund if this is not acceptable.

Orders may be cancelled at any time before they are despatched. If the item has already been despatched then please see below for our returns policy.

You have the right to cancel your order and request a Returns Number within 14 days of the date of delivery. Please notify us by phone or email of your intention to return your item(s) within this time. You must return your item(s) within 14 days of your Returns Number being issued. If you've ordered the wrong item(s) or simply had a change of heart, please return it in perfect, re-saleable condition (including product packaging, instructions, etc). You must not write anything on the item, its packaging or instructions. Please note that the costs of returning your item(s) must be paid by you. For UK customers using the postage cost of £2.99 will be deducted from any refund applicable.

Goods returned because they are faulty or defective must be returned in the condition you received them.